The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website comply's to all UK national laws and requirements for user privacy.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website no longer operates an email newsletter program, usually used to inform subscribers about products and services supplied by this website.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.greenvalleyhydro.com and this Green Valley Hydro )
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy web addresses.
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
The 'General Data Protection Directive' (GDPR) is an EU regulation that addresses the processing and free movement of personal data. It consists of data protection principles and requirements which must be adhered to when personal data is processed.
The purpose of the GDPR is to have the same data protection laws across all EU member states and to give its citizens more control over how and when their data is used, even if they are in a different country.
Although the GDPR is an EU regulation, any company that markets goods or services to EU residents, regardless of its location, is subject to the regulation.
What constitutes personal data?
Personal data refers to any information that relates to an 'identifiable living individual', or a real person. This includes name, address, phone number, social security number, photos, video, credit card and health information.
When is greenvalleyhydro.com acting as data controller?
greenvalleyhydro.com acts as data controller for you as our customer, and for any personal information you provide upon registering to our website, or visiting our shop. We have the responsibility as data controller for this information.
When is greenvalleyhydro.com acting as data processor?
If you store personal information on our website hosted by one.com it is done so on the basis that we only use the data you provide to process your order or provide you with any e-mail newsletters you may have opted in for during signup. in this capacity we are processing your data.
GDPR additional information:
If you have previously logged into the website and are wondering why we haven’t sent you a GDPR notification email it’s because we don’t have your information anymore, it will have been deleted during routine maintenance.
In the case of video collected on our CCTV system it is kept for the minimum amount of time and used for the usual staff, stock and property protection. Relevant footage may be used following a break in for example.
How long do we keep your data?
If you are a guest customer and buy an item from our webshop and you haven't opted in for a newsletter your data will usually be deleted after 8 weeks from our webspace provided by one.com.
If you opt into a newsletter or signup to our website for easy secure shopping, we keep your data until upto 8 weeks after you unsubscribe.
The outline of your transaction with us / the data you provide us to fulfill your request will be archived for accounting purposes for the minimum UK requirement.
We don't pass your data on to anyone else not critical to getting the job done, no third parties to spam you or try and sell you unsolicited junk, (we hate that too). Generally you wont hear from us with any newsletters as our preferred method of advertising any news or updates is via facebook.
While we are in possession of your data we will take all reasonable precaution to keep it safe.
If you choose to pay via the Paypal platform or visit our facebook page it is assumed you are agreeing to the terms of service with those websites also.
Resources & Further Information
v.2.1 April 2018 Edited & customised by:
Green Valley Hydro,
Unit 5 Noble Square Industrial Estate,
Brynmawr, Ebbw Vale,