Faulty Item or Excess Returns
Faulty or damaged in transit items.
1, Returns must first be logged with us on our system, please use the returns link at the bottom of the page or call us during normal opening hours to obtain an RMA number or send us an email containing:
Item description, when you bought it from us, if possible the original receipt or invoice, a description of the fault and Your name, address, postcode, contact phone number or email address.
2, It is the buyers responsibility to cover the cost of returning the item and provide adequate insurance cover to protect during transit.
3, On arrival the item will be inspected and tested for the fault, if confirmed as a manufacturing defect or early life failure you will be given options for a replacement or refund.
Excess or overstock returns.
1, Excess items returned must be done with prior arrangement, please contact us first to obtain an overstock return number.
2, Excess return shipping and insurance is the buyers responsibility.
3, The items must return in an as new condition in original and undamaged packaging and will incur a 20% inspection, testing and restocking fee, this is NON NEGOTIABLE!
4, Any excess items returned that were specially ordered in as a request are done so at the discretion of the management and will incur a 25% inconvenience, inspection, testing and restocking fee.